Frequently Asked Questions
We answer our customers' most common questions to help you make a decision faster.
How far in advance should I book?
Ideally, you should book as soon as possible, especially on weekends, during peak seasons, and on public holidays.
Can I book a one-way ticket or a round trip?
You can book one-way, round-trip, or hourly services, depending on your needs and the unit's availability.
Is the service only for Mexico City?
No, we also offer trips to different destinations within Mexico; each route is priced according to distance and time.
Do you accept card payments?
Yes, we accept payments by credit and debit card, as well as bank transfer and deposit.
Can they issue invoices?
Yes, we can issue an invoice; just make sure to indicate this on the quote form and send your complete tax information.
What information do you need to send me a quote?
We need dates, departure and return locations, number of people, and basic details of your itinerary.
Can the driver wait for me during my event or visit?
Yes, we can quote services with waiting time and return included; just indicate this when requesting the quote.
Is it permitted to consume food or drinks in the unit?
It depends on the type of service; in general it is allowed as long as cleanliness is maintained and the driver's instructions are respected.
What happens if my flight is delayed?
In case of delays, we adjust the logistics as much as possible; it is important that you share your flight number with us to monitor changes.