Terms and Conditions for the Provision of Federal Tourist Transportation Services

These Terms and Conditions govern the provision of the federal tourism motor transport service entered into by MARMOTOUR SAS DE CV and the CLIENT who contracts the corresponding services, with both parties subject to the following:


I. STATEMENTS


I.1. THE COMPANY declares that:

a) It is a legally constituted company under the laws of the United Mexican States, under the name MARMOTOUR SAS DE CV

b) Its address is Insurgentes Sur 3493, Colonia Villa Olímpica, Alcaldía Tlalpan, Mexico City, Cp 14020, Mexico.

c) It has the authorizations, permits and current registrations to provide the federal motor transport service for tourism within the national territory, in accordance with the applicable regulations.

d) The units intended for the provision of the service are in the appropriate mechanical, technical, safety and hygiene conditions, in accordance with the regulations issued by the competent authority in matters of infrastructure, communications and transport, and have plates and characteristics specific to the authorized service.


I.2. The CLIENT declares that:

a) It is their will to contract the federal tourism motor transport service under the terms established in the final service provision contract.

b) The ORIGIN, DESTINATION, TRAVEL DATES, schedules and other operational specifications will be indicated by the CLIENT and will be duly recorded in the final contract.

c) The TRANSPORT PRICE will be determined by a quotation issued by THE COMPANY through any of the usual means of communication and will be formalized in the corresponding final contract.


II. TERMS AND CONDITIONS


1. Service Reservation

The service reservation will only be formalized by paying at least 30% (thirty percent) as an advance of the total price quoted for each particular service.


2. Territorial Scope

The service may only be provided within the territory of the United Mexican States.


3. Service Execution

THE COMPANY agrees to provide the service under the terms, dates, times, origin and destination established in the final contract.

The CLIENT must keep a copy of the final service provision contract throughout the trip.


4. Schedules and Surplus Services

The dates and times of the service will be as stipulated in the final contract.

In the event that the CLIENT exceeds the contracted times, they must cover the corresponding additional cost according to the current rates and criteria previously established by THE COMPANY.


5. Luggage and Items Transported

THE CLIENT will be solely responsible for the legality of the contents of the items and luggage brought into the unit, releasing THE COMPANY from any liability arising from the transport of illicit or prohibited goods.


6. Onboard Prohibitions

It is strictly forbidden:

  • The consumption of alcoholic beverages.
  • The consumption or possession of illicit substances.
  • Any conduct that disrupts order, safety or the integrity of the passengers and the unit.


7. Passenger Capacity

Under no circumstances may a number of passengers greater than the authorized number be transported in:

  • The final contract, and
  • The vehicle registration card corresponding to the unit.

This restriction applies regardless of the passengers' age.

In case of non-compliance, THE CLIENT will be responsible for the payment of any resulting fine, penalty or administrative consequence.


8. Unit Delivery

THE COMPANY is obliged to present the contracted unit at the place, date and time stipulated.

In case:

  • The unit does not show up, or
  • It does not correspond to the contracted characteristics,


THE COMPANY may, at its option:

a) Refund the amount paid, or

b) Replace the unit with another of similar characteristics.


If THE CLIENT decides to use a unit other than the one originally contracted, it will be understood that they accept it in the terms in which it is presented.


9. Cancellations

In case of cancellation by THE CLIENT without prior notice at least four (4) calendar days before the date of the service, THE COMPANY will not be obliged to return the advance paid for the reservation.


10. Liability for Damages

THE CLIENT declares that he/she receives the unit in optimal working condition and agrees to indemnify THE COMPANY for any damage caused to it, whether by his/her conduct, negligence or by that of any of the passengers.


11. Contracted Days

The contracted days and periods will be mandatory for THE CLIENT, who must cover the agreed price in full, even if the service is used only partially.


12. Traffic Conditions

The service may only be provided on paved roads and highways. The company is not obligated to travel on unpaved or difficult-to-access roads.


13. Cleaning Charge

In case during the service:

  • Liquids are spilled,
  • Food is being thrown away,
  • Vomiting occurs,
  • Or there is any significant alteration to the cleaning of the unit,

THE CLIENT agrees to pay, upon completion of the service, the amount of $2,000.00 (two thousand pesos 00/100 MN) plus Value Added Tax, as an extraordinary cleaning charge.


14. Refunds

Any refund that THE COMPANY must make will be made within a maximum period of fifteen (15) calendar days, by bank transfer to the same account from which THE CLIENT made the corresponding payment.